This web site does not automatically collect your confidential information unless you send us your contact details by web message. In any circumstance your data is entirely confidential and not passed on or shared with anyone else.
This web site operated by the Appointed Supervising Agent who may be contacted by clicking on the link shown at the base of this page.
We may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are at all times aware of the current policy. If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this website or any products and services offered on it.
What is your personal information?
Collection of personal information
We may ask you to provide the following information, either specifically or similar to:
your own name and/or your wife, husband, partner or other name(s);
- Contact information, including email address and contact phone number.
- Demographic information such as address, postcode.
- Some limited details about your property.
- We do not collect sensitive information about visitors to our website.
As with most online businesses, we may log information about your access and use of this web site, including through the use of Internet cookies, your communications with this web site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider. We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you. If we receive your personal information from third parties, we will protect it as set out in this Policy.
Use of personal information
We collect and use the personal information for purposes including:
To better understand your needs, enabling us to improve our products and services;
For internal record keeping; to circulate promotional emails about new products, special offers or other information which we think you may find interesting;
Our own direct marketing;
To contact you (by telephone, email, fax or mail) for market research purposes; and to customise the website according to your interests.
Disclosure of personal information
We may disclose personal information:
- To courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and to third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located outside of Australia.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes;
- and if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing the Appointed Supervising Agent as per the contact details shown below.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you please email us at firstname.lastname@example.org. or you may write to the postal address detailed at the end of this document. We will respond within a reasonable time. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contac us by clicking this link to Supervising Agent. We will respond to any request within a reasonable time and will endeavour to promptly correct any personal information found to be incorrect so that the personal information is accurate, up to date, complete, relevant and not misleading.
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach then please contact us by clicking this link to Appointed Supervising Agent setting out details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.
Storage and Security
We are committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Cookies & Web Beacons
On certain pages and functions we may also log IP addresses (the electronic addresses of computers connected to the internet) to further analyse and administer web site trends, visitor activity and further gather general demographic information. We may use web beacons on this Site from time to time. Web beacons or clear .gifs are small pieces of code placed on a web page to monitor the behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
Direct marketing materials
From time to time, with your consent, we may send to you by email, SMS text or fax, information about our services that we sincerely believe could well be of interest to you. This information shall be sent in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). At any time you may instruct us to cease and desist from sending further marketing information directly to you by contacting the Supervising Agent.
Amendments to this policy
This policy may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.